The social rehabilitation service at the General University Hospital in Prague is provided to persons who are at risk of substance (alcohol, tobacco, methamphetamine, etc.) and non-substance addiction (pathological gambling, computer games, social networks, etc.).

The service allows these people to strengthen the skills and develop the habits needed to cope with the demands of everyday life and to deal with risky situations where a person is at risk of returning to substance use or other addictive behavior.

The service offers outpatient and field service provision. The social rehabilitation service is provided free of charge and operates in the capital city of Prague.

Service objective

The aim of the service is for the client to:

• reflected on situations that are risky for him, in which he comes into contact with the trigger for his risky behavior (stressful situations, relaxation, boredom, etc.),
• reflected on his failures in relation to addictive behavior and looked for ways to deal with these situations or avoid them,
• developed his communication skills – learning to communicate his experiences, his history, his needs.

Target group

The target group of our social rehabilitation is people at risk of addiction.

The target group is:

• young adults (19–26),
• adults (27–64),
• younger seniors (65–80 years old),
• persons in a follow-up program or a program following previous medical care (detox, inpatient treatment, outpatient treatment, inpatient care, CDZ, etc.),
• people who have returned to substance use after a period of abstinence,
• persons with other associated psychiatric illness,
• non-substance addiction (pathological gambling, computer games, social networks, etc.),
• substance (alcohol, cocaine, THHC, kratom, THC, pervitin, etc. 

Service provision criteria

A person interested in a service becomes a client if they fall into the target group, are interested in the service, and the service currently has free capacity.

• Services are provided to people in whose lives the topic of addictive behavior appears.
• Services are provided on the basis of voluntary cooperation and interest on the part of the client.
• Services are provided to people aged 19 to 80 who are at risk of substance (alcohol, cocaine, THHC, kratom, THC, methamphetamine, etc.) and non-substance addiction (pathological gambling, computer games, social networks, etc.).
• The service is provided to people who have completed some form of residential treatment (detox, institutional treatment).

• The service is provided to clients who have returned to using addictive substances after a period of abstinence, which results in impaired functioning in everyday life.
•  An oral agreement is concluded with the client to provide the service.

Principles

We follow these principles in our service:

• We respect the client's choice and their past and current decisions.
• We support informed choices based on an understanding of the context and consequences.
• The client is responsible for resolving the situation.
• We take into account the individual needs of the client.
• We focus on helping people function in their lives in a way that at least mitigates the impacts that arise as a result of addictive behavior.
• When working with clients, we base our work on the most current knowledge in the field of addiction.
• Use of the services is voluntary.

Service capacity

The capacity is based on the amount of time spent by individual social workers. It is set at 0.1 time spent for every two social workers. The capacity is set at one client per social worker.

Ordering of interested parties

The client can order:

• Personally: Every Thursday except holidays from 12:00 - 16:00.

In the premises of the Clinic of Addiction Medicine – Apolinářská 4, Prague 2

• By phone: 224 968 208 (due to ongoing consultations, the answering machine is on, if you leave a message and phone number, we will call you)
• By email: socialnisluzba@vfn.cz

Personnel management

Lenka Kohutičová – head of service, social worker

Martina Kotorová – social worker

The social rehabilitation service is provided in a personal, individual form.

Outpatient service – at the office location (Apolinářská 4, Prague 2). It allows the client to come to the facility where we work together on specifically defined goals that are focused on reintegration into society and the development of necessary social skills that lead to the support of independence.

Field service form – serves for the needs of training skills in a real environment (city, offices, etc.). Field service allows for maximum adaptation to the needs of clients in a common environment and thus to the greatest extent possible to support clients towards independence. Workers can better understand the client in the context of their environment and life circumstances, which allows for more effective and targeted assistance.

An oral agreement on the provision of services is always concluded with the interested party at the beginning.

A key part of the individual planning process is adapting the individual plan to the client's needs.

 As part of our collaboration with the client during individual planning, we focus on the following:

• description of the current situation,
• the goals he wants to achieve,
• steps that will lead to achieving the goals,
• timetable,
• evaluation of goals – meeting schedule,
• setting further goals – revision.

Reasons for termination of social service

1. On the client side:

• the agreed objectives were met,
• expression of interest in terminating cooperation before achieving the set goal,
• death of a client,
• The client may stop using it immediately, without giving a reason.

 

2. Reasons for termination on the service side:

• the agreed objectives were met, 

• for gross or repeated aggressive displays,
• repeated demonstrable non-cooperation,
• termination (discontinuance) of services (e.g. operational, financial, professional reasons),
• did not show up for an appointment without an apology,
• aggressive behavior towards the service or employees,
• in this case, it is not possible to use the service for 3 months after termination, unless the service decides otherwise,
• the client is not a target group, the client is given contacts for other organizations.

Dissatisfaction with the service can be expressed via

Clients and staff are aware that clients can file a complaint if, in their opinion, the conditions for the quality and method of providing the service are not met, as follows:

• Anonymous complaints to the appropriate box located in the hallway (the box is collected every week during operating hours), the response is posted on the notice board located in the hallway.
• direct contact with the manager of the workplace to which the dissatisfaction relates.
• Hospital Ombudsman.

• Complaints are governed by Act No. 372/2011 Coll., on health services, as amended (hereinafter referred to as the “complaint”)
• A complaint against the procedure of the General Hospital in providing health and social services or against activities related to health services, can be submitted to the General University Hospital: in writing to the address General University Hospital in Prague, U Nemocnice 499/2, 128 08 Prague 2.

• By personally delivering the complaint to the VFN mailroom, U Nemocnice 499/2, Prague 2, headquarters building A5, 4th floor.
• The provider informs the complainant about the possibility of contacting the relevant independent body in case of dissatisfaction with the handling of the complaint with the subject of an investigation into the procedure for handling the complaint (MHMP, MPSV, Public Defender of Rights, Helsinki Committee).

We keep a list of complaints, where we record the complaint, notification of the investigation of the complaint with the corrective action.

Basic principles of personal data processing

We always access your personal data in accordance with currently applicable legislation.

Our activity is the provision of social services. To perform this activity, we need to know your personal data and data about your social and health situation. Without this data, it is not possible to provide a social service at a sufficient level. No unauthorized person will gain access to your data. All our employees are bound by confidentiality directly by law. We consider trust and data security to be one of the basic priorities within our activities.

• We always process your personal data correctly, in accordance with the law and in a manner that is sufficiently obvious, clear and distinct.
• We always process your personal data only to the extent necessary and in a manner that is consistent with the purpose for which we process your data.
• We ensure that the personal data we process about you is always accurate and updated as necessary. Personal data that is inaccurate will be deleted or corrected.
• We process your personal data only for the period strictly necessary. After the termination of the service, personal data is stored for 10 years in accordance with legal regulations.
• We properly secure your personal data against leakage, unauthorized processing, accidental loss and damage. For this purpose, we have taken appropriate technical measures, which consist in particular in strictly setting the access of individual persons to your data, encryption and other technical and physical security measures.

Client rights – clients have the following rights in relation to their personal data:

• Right of access: The client has the right to request access to their personal data that is being processed and to obtain a copy of this data.
• Right to rectification: The client may request the correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): If personal data is no longer needed for the purposes for which it was collected, the client has the right to have it erased.
• Right to restriction of processing: The client may request restriction of processing in certain cases, e.g. if they disagree with the accuracy of the data.
• Right to object: The client has the right to object to the processing of his personal data.
• Right to data portability: The client may request the transfer of their data to another administrator.

In all matters related to the processing of your personal data, whether it is a question, exercising a right, filing a complaint or anything else, you can contact our Data Protection Officer: Ing. Šárka Nováková, MBA., e-mail: sarka.novakova@vfn.cz .